Privacy Policy

Ink Treasures Mauritius is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard your personal information when you visit or make a purchase from our website.

By accessing our site or purchasing from Ink Treasures Mauritius, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following categories of personal information:

1.1 Personal Identification Information

• Full name

• Phone number

• Email address

• Delivery address

• Billing information (excluding card numbers or sensitive financial data)

1.2 Order & Transaction Data

• Products purchased

• Payment method

• Delivery details

• Purchase history

• Receipts and confirmations

1.3 Technical & Usage Data

Automatically collected when you browse our website:

• Device information

• IP address

• Browser type

• Pages viewed

• Time spent on the site

• Cookies and tracking data

1.4 Communication Data

• WhatsApp messages

• Emails

• Customer service interactions

• Instagram or social media messages

2. How We Use Your Information

We use your data to:

2.1 Process Orders

• Confirm and prepare your order

• Process payments

• Deliver your items

• Communicate order updates

2.2 Improve Our Services

• Enhance website performance

• Personalize user experience

• Analyse trends and browsing behaviour

2.3 Customer Support

• Respond to queries

• Handle returns, exchanges, warranties

• Provide product assistance

2.4 Marketing (Only With Consent)

• Promotions, offers, and product updates

• WhatsApp, SMS, social media, email newsletters

You may unsubscribe or opt out at any time.

3. Sharing Your Information

We do not sell, rent, or trade your personal information.

We only share data when necessary with:

3.1 Delivery & Courier Services

To deliver your order safely.

3.2 Payment Processors

To verify and confirm payments (we do not store card details).

3.3 Website & Technical Providers

E-commerce platforms and analytics tools such as:

• Shopify (or your platform)

• Google Analytics

• Meta Pixel (Facebook/Instagram)

All third-party providers comply with data protection laws and only use data for the purpose of delivering their services.

4. Data Storage & Security

We take reasonable and industry-standard measures to protect your information:

• Encrypted data transmission

• Secure servers

• Restricted access to authorized personnel

• No storage of payment card details

However, no online system is 100% secure. By using our website, you acknowledge that we take every reasonable precaution to protect your data.

5. Cookies

Our website uses cookies to:

• Improve site functionality

• Track browsing activity

• Analyse performance

• Save your preferences

You can disable cookies through your browser settings.

6. Your Rights

You have the right to:

• Access your personal data

• Update or correct inaccurate information

• Request deletion of your data

• Opt out of marketing communications

• Request details about how your data is used

To exercise these rights, contact us via email or WhatsApp.

7. Marketing Communications

With your consent, we may send updates through:

• WhatsApp

• Email

• SMS

• Instagram or Facebook messages

You can opt out at any time by replying “STOP” or contacting us directly.

8. Data Retention

We retain your information as long as:

• Your account is active

• It is required to process orders

• Required by Mauritian law (for invoices, accounting, etc.)

If you request deletion, we will remove your data unless legally obligated to keep certain records.

9. Third-Party Links

Our website may contain links to external websites.
We are not responsible for how these websites collect or use your data.

We encourage you to read their privacy policies before providing any personal information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated date.

Your continued use of the website after updates means you accept the revised policy.

11. Contact Information

If you have questions or concerns about this Privacy Policy or wish to exercise your rights:

Ink Treasures Mauritius
Email: inktreasuresmauritius736@gmail.com
WhatsApp: +2305758 9029
Instagram: @inktreasuresmauritius