Refund Policy

At Ink Treasures Mauritius, we prioritise quality, hygiene, and customer satisfaction. Because we supply professional tattoo equipment and hygiene-sensitive products, our refund and return conditions are strict to ensure safety for all clients.

1. Non-Returnable Products

Due to hygiene, sterility, and safety standards, the following items cannot be returned or refunded under any circumstance:

Opened or used tattoo cartridges/needles
Opened inks or pigments
Grips, tips, tubes once opened
Aftercare products (soap, foam, films, creams)
Any item with broken or unsealed packaging
Machines or accessories showing signs of use

2. Eligible Returns

A return may be accepted only if:

The item is unused, unopened, and in original sealed packaging
You contact us within 48 hours of receiving the item
You provide proof of purchase (receipt, order number)
Our team inspects and approves the return

Accepted returns may be refunded or exchanged depending on stock availability.

3. Damaged / Defective / Incorrect Items

If you receive a product that is:

Damaged
Defective
Not the item you ordered

Please contact us within 48 hours and provide:

Photos / videos clearly showing the issue
Your order number

If the product is confirmed faulty, we will offer one of the following:

Replacement
Exchange
Partial refund
Full refund (rare cases)

Ink Treasures Mauritius reserves the right to inspect the item before processing any refund.

4. Refund Method

Approved refunds are issued via:

Bank transfer
MCB Juice
Store credit

Refunds may take 3–7 working days to process after approval.

5. Delivery Fees

Delivery fees are non-refundable, except when:

The wrong product was delivered
The item is proven defective

6. Return Shipping

If a return is approved, the client is responsible for:

Returning the item in its original condition
Covering return shipping costs (unless defective item)

7. Contact for Refund Queries

Email: inktreasuresmauritius@gmail.com
WhatsApp: +2305758 9029
Instagram: @inktreasuresmauritius