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Refund Policy

At Ink Treasures Mauritius, we prioritise quality, hygiene, and customer satisfaction. Because we supply professional tattoo equipment and hygiene-sensitive products, our refund and return conditions are strict to ensure safety for all clients.

1. Non-Returnable Products

Due to hygiene, sterility, and safety standards, the following items cannot be returned or refunded under any circumstance:

  • Opened or used tattoo cartridges/needles

  • Opened inks or pigments

  • Grips, tips, tubes once opened

  • Aftercare products (soap, foam, films, creams)

  • Any item with broken or unsealed packaging

  • Machines or accessories showing signs of use

2. Eligible Returns

A return may be accepted only if:

  • The item is unused, unopened, and in original sealed packaging

  • You contact us within 48 hours of receiving the item

  • You provide proof of purchase (receipt, order number)

  • Our team inspects and approves the return

Accepted returns may be refunded or exchanged depending on stock availability.

3. Damaged / Defective / Incorrect Items

If you receive a product that is:

  • Damaged

  • Defective

  • Not the item you ordered

Please contact us within 48 hours and provide:

  • Photos / videos clearly showing the issue

  • Your order number

If the product is confirmed faulty, we will offer one of the following:

  • Replacement

  • Exchange

  • Partial refund

  • Full refund (rare cases)

Ink Treasures Mauritius reserves the right to inspect the item before processing any refund.

4. Refund Method

Approved refunds are issued via:

  • Bank transfer

  • MCB Juice

  • Store credit

Refunds may take 3–7 working days to process after approval.

5. Delivery Fees

Delivery fees are non-refundable, except when:

  • The wrong product was delivered

  • The item is proven defective

6. Return Shipping

If a return is approved, the client is responsible for:

  • Returning the item in its original condition

  • Covering return shipping costs (unless defective item)

7. Contact for Refund Queries

Email: inktreasuresmauritius@gmail.com
WhatsApp: +2305758 9029
Instagram: @inktreasuresmauritius

Contactez-nous

+230 5758 9029

101 Route Royale, Beau Bassin

    Merci pour votre envoi !

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